Shipping Policy
At Menzen, we are committed to delivering not just premium menswear, but a seamless and reliable shopping experience. From the moment you place your order to the time it reaches your doorstep, every step is handled with care and precision. Below is a detailed overview of our shipping process, timelines, and policies to help you shop with confidence.
Order Processing Time
Once your order is confirmed, our team begins preparing your outfit with careful attention to detail.
- Ready-to-Ship Products: Orders are processed within 1–3 business days.
- Made-to-Order / Customized Products: These garments require additional time for tailoring, finishing, and quality checks. Delivery typically takes 10–20 business days, depending on fabric availability, design complexity, and customization requirements.
You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with tracking details once your order is dispatched.
Domestic Shipping (India)
We ship across India using trusted courier partners to ensure safe and timely delivery.
- Estimated Delivery Time: 5–10 business days for ready-to-ship items (after dispatch)
- Shipping Charges: Shipping charges, if applicable, will be calculated and displayed at checkout based on your order value and location.
- Order Tracking: A tracking number will be shared once your order is shipped, allowing you to monitor your delivery in real time.
International Shipping
Menzen proudly delivers worldwide, bringing our signature ethnic and formal wear to customers across the globe.
- Estimated Delivery Time: 12–21 business days, depending on destination and customs clearance
- Shipping Charges: International shipping fees vary by country and will be shown at checkout.
- Customs & Import Duties: Any applicable customs duties, taxes, or import charges are the responsibility of the customer. We recommend checking with your local customs office before placing an order to avoid surprises.
Packaging & Presentation
Every Menzen order is packed using premium-quality packaging materials to ensure your garment arrives safely and in pristine condition. From sherwanis and Indo Western outfits to suits and kurtas, your order is delivered with a refined and elegant unboxing experience.
Order Tracking & Customer Support
Once dispatched, you will receive tracking details via email and/or SMS. If you need assistance with your shipment, our support team is always happy to help.
Incorrect Address / Missed Delivery
Please ensure that all shipping details are accurate at checkout. Menzen is not responsible for delays or losses caused by incorrect or incomplete addresses.
In case of a missed delivery attempt, the courier partner may reattempt delivery or provide instructions for rescheduling.
Order Cancellations
- Orders can be cancelled within 24 hours of placement by contacting our support team.
- Once an order has been processed or dispatched, cancellations are not possible.
- Made-to-order or customized garments cannot be cancelled after 24 hours from order confirmation.
Our Commitment to You
We understand that shopping for premium menswear online requires trust. At Menzen, we strive to exceed expectations by ensuring transparency, quality, and reliability at every step. From India to destinations worldwide, we are proud to deliver not just garments but an experience defined by craftsmanship, care, and confidence.